The other week my 1Up Box came in and it was a bit…empty. I’m happy to say that they sent me an update. I have to say that I was very pleased with the response I got when I contacted them about my predicament.

My interaction with Customer Service

Michael
Jun 23, 05:16

Good morning, Awesome@1upbox.com!

Can I just call you Awesome? Hopefully, it isn’t too informal. I mean, we’re just getting to know each other and all.

I wanted to see if there was any chance that I could get a replacement June 2015 1Up Box. Unfortunately, mine arrived at my doorstep completely empty:

http://www.unboxthings.com/1up-box-june-2015-the-one-where-all-i-got-was-a-box/

I would like to think that the contents for the June 2015 “Arcade” box were soooooo good that wily thieves couldn’t help themselves.

In all seriousness, is there any recourse that I might take to either get a replacement box or a credit on my account?

Thanks in advance! And thanks for being Awesome 😉

Best wishes,

Michael
UnBoxThings

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Sarah (1Up Box)
Jun 23, 13:08

Hi Michael,

Sorry about the damaged box. While we carefully pack each box, there’s always a slight chance that USPS will damage it during transit.

We will have the missing item shipped out to you ASAP.

Please feel free to reach out if you need anything.

Thanks!

Sarah – Team 1Up Box
www.1upbox.com

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On Jun 23, 2015, at 6:20 PM, Sandy (1Up Box) <awesome@1upbox.com> wrote:

##- Please type your reply above this line -##
Your request (35931) has been updated. To add additional comments, reply to this email.

Sandy
Sandy (1Up Box)
Jun 23, 15:20

Hi Michael,

We’re sorry for the inconvenience caused. I too believe the thieves stole your box due to the awesomeness of the box.

We just shipped out your replacement today. Please find the tracking info here (it should appear within a day): [link to USPS shipping information]
Feel free to reach out to us at any time if you have any questions.

Thanks!
—
Sandy – Team 1Up Box
www.1upbox.com

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Go.UnBoxThings <go.unboxthings@gmail.com>
Jun 24 (9 days ago)

to 1Up
Sandy, you are awesome 😉

I’ll keep a look out for the delivery. Thanks for the update!

>>>>>>>>>>>>>>>>>>>>>>>>>>

Michael Inguillo
go.unboxthings@gmail.com
703.829.0465